By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.

If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:

Warranty repair is free of charge.
The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.

All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.

Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.

The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

Trade scales

CL, ER, PR, LP, PDS, etc.
Table scales

SWN, SW, AD, ED, etc.
Floor scales

HD, PB, DB, DL, ND, etc.
Counting scales

EC, AC, CS, etc.
Dust- and moisture-proof scales

FW, SW, BW, etc.
Laboratory scales

CAUW, CUW, CUX, CBL, etc.
Platform scales, checkweighers

HFS, R, CPS, CFS, etc.
Car scales

RW PLZ, Truck 2, etc.
Crane scales

Caston, TM, NC, etc.
Labelers

CLA, Primer 5, etc.
Receipt Printers

Posbank A7, A10, etc.
POS Terminals

AnyShop D5 ECO, etc.
Sealers of packages, trays

CNT, CXP, CNI, CNS, etc.
Semi-automatic sealers

CTMAP, CWM, CTR, CT, etc.
Thermoforming, packing stations

CTF, HFS-CPK series, etc.
Vacuum packers

CVP 400, 460, 500, etc.
Metal detectors

CMS 2000 350, 600, etc.
Weight conveyors

CCK 5500, 5700, 5900, etc.
Load cells

BC, BCL, BCA, BCM, etc.
Weight indicators

CI, PDI, BI, etc.
Software complexes

Primer 5+, Mini, etc.

Contact us or your local dealer for more information on certifications, features, reviews, pricing, stock availability and delivery terms for CAS products.

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Guarantees & Return Policy

All CAS products

NEW TECHNOLOGIES GROUP

Guarantees & Return Policy

Contact New Technologies Group